Availability

Items listed on our website are usually in stock unless otherwise noted. However, it is possible that some items listed on the Pirates! Store website may not be available at the time of ordering. If a particular Pirates! Store item is out of stock we will contact you with this information after you place your order.

Privacy Policy Statement

This is the web site of Pirates! Store LLC.

Our postal address is
PO BOX 1641
Eugene, OR, 97440

We can be reached via e-mail at info@piratesstore.com or you can reach us by telephone at 541-345-3933

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect aggregate anonymous information on what pages consumers access or visit, information volunteered by the consumer, such as order information and/or site registrations, name and address, email address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used by us to contact consumers for marketing purposes and process orders.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record anonymous information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Return Policy

Our return policy depends on the category of item that you order.

PIRATE FLAGS & PIRATE CLOTHES & PIRATE NOVELTY Pirates! Store categories: we provide a 30-day money back guarantee and do not charge a restocking fee. We will accept any item that is categorized under the pirate flags, pirate clothes or pirate novelty category and is unused and undamaged and returned within 30-days of the order date. We do not return shipping or handling fees. If any of the above requirements for return are not met, we will only refund 50% of the purchase price.

PIRATE GAMES & PIRATE TOYS Pirates! Store categories: we provide a 30-day money back guarantee and do not charge a restocking fee if the item is returned to us in undamaged, unused, and unopened condition. We will accept any item that is categorized under the pirate games or pirate toys category and is unused, undamaged, unopened and returned within 30-days of the order date. We do not return shipping or handling fees. If any of the above requirements for return are not met, we will only refund 50% of the purchase price.

PIRATE COSTUMES Pirates! Store category: items may be returned, in unworn undamaged state only, and no later than 30 days (postmark) from the shipment date, but are only suitable for a 85% refund (15% restocking fee) without exception. Costumes may not be returned at all if the costume has been worn, portions of the costume are missing, the costume has been damaged or more than 30 days have elapsed since the costume has been shipped. This policy has been enacted due to abuse of costume sales. Please note that exchanges for different sized costumes of the exact same design and style are not a problem as long as the costume has not been damaged or used. Please note that you will be responsible for any applicable shipping fees.

Our return procedure is simple:

1. Let us know that you wish to return the item by contacting us using email (info@piratesstore.com). It would be helpful if you would please indicate the reason for the return.

2. We will provide you with a return address.

For your protection, we recommend that you use Insured Parcel Post for return shipment.

Please note that the aforementioned return policy does not apply to orders of 10 or more items. If an invalid address is provided or the shipment is refused and consequently the order is returned to us, we will treat it as a return.

Safety of Your On-line Purchase

The Pirates! Store protects you while you shop at our store, so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at the Pirates! Store will be safe.

Why is the Pirates! Store so safe?

• Safety in Numbers: When you shop at the Pirates! Store you'll be one of the thousands of customers that have safely used their credit cards to make their purchases without fraud.

• Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Your information remains encrypted on our computers. This means that even if our computers were physically stolen, all of your information would remain inaccessible.

• Certified by Comodo Inc.: The Pirates! Store has its business information and business practices reviewed every year by an independent agency, Comodo Inc.. Click on the seal on the side of this page to verify our information with Comodo Inc.

The Pirates! Store never sells customer information.

Shipping and Handling

United States Orders

For US orders we use USPS Priority Mail or USPS Express Mail (insured) depending on the type of service you select. If you would like us to insure your Priority Mail shipment please email us with this request.

USPS Priority mail service usually delivers in 2-3 days, USPS Express Mail service usually delivers overnight (if order is placed before 11:00am PST).

Orders are usually processed and shipped within 24 hours (during business week).

If you need your order by a certain date we recommend USPS Express Mail shipping.

Your shopping cart will display the shipping and handling charge for your order.

Shipping and handling charges apply to all Pirates! Store shipments. This includes items sent by request via more than one parcel or shipment.

Please note that Pirates! Store is not responsible for lost or damaged items resulting from USPS shipping. Shipping times listed are based on United States Postal service estimates. Delivery times may vary.

International Orders

In the unlikely event that an order is delayed or lost due to the postal service, we will file an inquiry form in order to attempt to recover the items. Pirates! Store is not responsible for lost or delayed shipments due to the postal service.

Shipping rates vary depending on the country you select. Your shopping cart displays the shipping charge for international orders after you select your country from the drop down list. If your country is not listed please contact us at info@piratesstore.com. Customer is responsible for all duty and tax.

Shipping and handling charges apply to all Pirates! Store shipments. This includes items sent by request via more than one parcel or shipment.

Shipping times listed are based on United States Postal service estimates. Delivery times may vary.

Wholesale & Volume Purchases

If you have a retail store and wish to resell our products, please visit http://www.wholesalepirate.com.

Priority Mail orders usually ship within 24 business hours,  mostly arrive in 3-4 business days.

Express Mail orders ship same day if ordered before 11pm PST, mostly arrive overnight to one-day.

BBB accreditation and Comodo EVSSL certification guarantee: 100% secure servers, best-practices for data handling, encrypted personal information, excellent customer service.